Right of withdrawal
At SO.GE.CO SRL, we respect your rights as a consumer. In line with the provisions of the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, you are entitled to cancel your purchase within 14 days of receiving the goods—no explanation needed.
If you decide to cancel your order, you must inform us within 14 calendar days from the date you, or a person you appointed (excluding the carrier), received the goods.
To notify us, simply send a clear written request—by email or post—stating your decision to withdraw from the contract. You may use the withdrawal form provided below, but it’s not mandatory.
(Use this form only if you wish to withdraw from the contract)
To:
SO.GE.CO SRL
LOCALITÀ BANDONE 1/G
10082 CUORGNÈ (TO), Italy
Email: info@megadealstore.com
VAT: 00526700018
I hereby declare that I wish to withdraw from the contract for the purchase of the following goods:
Ordered on: _____________________
Received on: _____________________
Customer’s name: _____________________
Customer’s address: _____________________
Signature (if sent by post): _____________________
Date: _____________________
If you cancel your purchase, we will reimburse all payments made by you, including standard shipping costs (excluding any additional charges for express or special delivery services you may have chosen).
Refunds will be processed within 14 days of receiving your cancellation notice, using the same payment method used for the original transaction—unless we agree otherwise. You will not be charged any additional fees for the refund.
Products must be returned to us within 14 days from the date you notify us of your withdrawal. The return is considered valid if the goods are shipped before the 14-day deadline.
Please ensure all returned items:
Are in their original, unused condition
Include all original packaging, tags, seals, and accessories
Are packed securely to prevent damage during return shipping
Return shipping is at your expense, unless the goods arrived damaged or incorrect.
You cannot exercise your right of withdrawal for the following:
Customized or made-to-order items
Sealed items that cannot be returned for hygiene or health reasons, if opened
Perishable goods
Unsealed audio/video recordings or software
Newspapers, magazines, and periodicals
We reserve the right to reduce the refund if the product’s value is diminished due to improper use or handling beyond what’s necessary to assess its features and functionality.
For any questions about returns, refunds, or exercising your right of withdrawal, please reach out to us:
SO.GE.CO SRL
LOCALITÀ BANDONE 1/G
10082 CUORGNÈ (TO), Italy
Email: info@megadealstore.com
VAT: 00526700018
Please note: If returned items show signs of misuse or damage due to excessive handling, a deduction from your refund may apply.